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FAQ

ABOUT US

Who are we?

We started from a retail location in Burnaby 25 years ago at a time when natural health products were not well known. Over the years we have consistently introduced leading edge products to our customers and today we stock one of the best selection of natural health products in the market. Our well trained and knowledgeable staff will be happy to help you in your quest for health and wellness. Learn more

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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SHIPPING

Do you provide free shipping?

Yes, we provide free shipping in Canada for orders over $70!

When is my order shipped? 

All orders will be shipped within 24 hours upon payment confirmation. 

How long does it take to receive my package?

Typically orders will arrive at your shipping address within 16 to 26 business days, depending on the location of your country. 

Help! I have not received my package. 

If you do not receive your package within the estimated delivery time, please drop us an e-mail at info@naturalfocus.ca and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

 

ORDER AND REFUND

What if I am unsatisfied with my order?

We offer 100% refund back guarantee if the product was not as described or in original condition (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.

I would like to return my purchase!

If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must in the state you received them, and in the original packaging. 

Typically, it takes about 5-20 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

If you have any further queries, please do not hesitate to drop us an e-mail at info@naturalfocus.ca. We are happy to help!

How long does it take to receive my refund?

Typically, it will take about 5 - 20 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

 

PAYMENT INFORMATION

Is it safe to use my credit/debit card on your site?

Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Stripe, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

What forms of payment do you accept?

Currently, we accept PayPal and Credit/Debit card payment through Stripe for all orders. 

I have a query or issue with my purchase.

Please use our live chat feature for fastest response. Otherwise, you can send us an email at info@naturalfocus.ca and we will respond to you within 24 hours. 

Thank you for shopping with us!